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The Quality Host Workshop |
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The Quality Host Workshop is a training initiative by QTSA with the aim of encouraging frontline staff to foster a proper service attitude as well as broaden their understanding of visitors characteristics. The content of the workshop in 2010/11 has been adjusted and updated to suit the needs of our members. “Quality Host Workshop” is a one-day, participative type training programme taught in Cantonese.
The 2010/11 Quality Host Workshop was well-received by participants since the first session held in May. Participants expressed that the workshop was practical and useful and most importantly, greatly enhanced their service quality and strengthen their competitive edge.
In this one-day workshop, participants are able to get involved in a series of tailored interactive games, role-plays, discussions, etc. to inspire them with the enthusiasm for pursuing quality. This workshop also provides a refreshing opportunity for participants to meet someone from the same industry, to exchange practices and experiences. Through the sharing of achievements, they are able to build more confidence in work and become more motivated through each other’s support and encouragement.
To allow more frontline staff to enjoy this training opportunity, this workshop runs regularly every month. For details, please visit What's New session. |
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"Wine in Chinese Catering" & "Wine in Asian Cuisine" Workshop |
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Organizers:
- Quality Tourism Services Association
- Association for Hong Kong Catering Service Management
Supported by:
- Tourism Commission
- Hong Kong Tourism Board
Supporting Partners:
- Chinese Cuisine Training Institute
- Hong Kong Sommelier Association
- Hong Kong Federation of Restaurants and Related Trade
- Association of Restaurant Managers
- Chinese Cuisine Management Association
With the aim of assisting our catering member to grasp business opportunity from wine selling, following our earlier "Knowledge and Trend of Wine Selling for Restaurants" seminar, the Quality Tourism Services Association and Association for Hong Kong Catering Service Management organized 9 "Wine in Chinese Catering" Workshop and 1 "Wine in Asian Cuisine Workshop" in October 2008 to July 2009. These were presented by Mr Nelson Chow and Mr Peter Kwong of Hong Kong Sommelier Association. The 2-session workshop (3 hours per session) provided several dishes of Chinese / Asian cuisine and several types of wine for participants to taste and practice food and wine matching. After completion of the 2-session workshop, participant can obtain a Certificate of Attendance. |
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“Pursuit of Service Excellence”- Customer Service in Catering Industry Workshop |
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Delivering customer-focused service is a crucial strategy for winning in the marketplace. In recognition of this, the Quality Tourism Services Association (QTSA) conducted a “Pursuit of Service Excellence” – Customer Service in Catering Industry Workshop, in partnership with The Association for Hong Kong Catering Services Management Ltd (HKCSM), in order to enhance frontline staff’s knowledge and skills to enable them to offer exemplary service delivery.
The workshop began with Mr Danny Chung, Member of the HKCSM and an experienced executive in the hotel and catering industry, presenting the relationship between quality service and hardware. This was followed by a presentation by Mr Kelvin Ho, Vice-Chairman of the HKCSM and Chinese Restaurant Sales Manager, with over 30 years proven experience in the catering industry. Mr Ho emphasised the importance of quality service by introducing the five attributes necessary to achieve quality service: passion, interaction, communication, unification and introspection. He further discussed how quality service benefited the practitioners, employers and customers. Through lively discussion and case studies, participants were able to grasp the practical skills and techniques needed for the delivery of quality service.
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