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"Understand Customer Service Segmentation" Seminar |
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Date: 14 July 2010 (Wednesday)
Time: 10:00 AM – 12:00 PM (Registration starts at 9:45 AM)
Venue: Exhibition Hall, 4/F, Hong Kong Productivity Council Building, 78 Tat Chee Ave., Kowloon Tong
Speaker: Mr. Ricky Ng, Senior Consultant of Tiptop Consultants Ltd
Language: Cantonese
“Different products for different customers” is a proverb to introduce a marketing concept – Market Segmentation. The concept, Market Segmentation, not only applies to promotion and product design, but further to the field of customer service strategy and skills. In view of this, QTSA is pleased to invite you to join our coming seminar on “Understand Customer Service Segmentation”, presented by Mr. Ricky Ng, Senior Consultant of Tiptop Consultants Ltd on 14th July 2010 (Wednesday) at Exhibition Hall, 4/F., HKPC Building, Kowloon Tong.
Through this seminar, participants will understand the Concept and Benefits of Service Segmentation so as to raise their awareness on customer’s needs and styles in different segments. Equipped with understanding of characteristics of different customer segments, participants could provide even better services and apply corresponding selling skills. In addition, Mr Ng will share with participants the tips for selling to different segments, and developing versatility in service standards to exceed different customer segments’ expectations, with the aims to create brand loyalty.
Mr. Ricky Ng has over 20 years of professional experience in training and development, specializing in management, service and experiential training. He is well-equipped with skills in group facilitation, mass programmes and experiential learning. He has worked with many corporations in Hong Kong and China.
Each QTSA member can enjoy 1 FREE seat to join the seminar (each additional seat costs $200) and fee for non-QTSA member is $400 only. |
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