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Quality Host Workshop –August 2010 Class |
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Dates: 26 August 2010 (Thursday) (Enrolment Deadline: 16 August 2010)
Time: 9:45 am – 5:45pm (Lunch on own)
Venue: Lantau Meeting Room, 10th Floor, Citicorp Centre, 18 Whitfield Road, North Point
Trainer: Mr Danny Pin, Training Consultant of Synergy Training Centre Ltd
Fee: QTSA Member :$450 each / Non-QTSA Member: $550 each
“Quality Host Workshop” aims to encourage frontline staff to foster a proper service attitude and mindset through an interactive approach like games, case sharing, discussions and role-plays. The workshop helps practitioners acquire the necessary knowledge and skills to deliver quality services to customers as well as the importance of the quality service. The latest developments of the tourism industry are also covered to enable them to help the enterprise to seize on every business opportunity by getting a good grip on the fast-moving consumer market.
Workshop Contents:
• To understand how tourism industry stimulates the growth of retail and catering industry and how the participants can capitalise on the business opportunity
• To enhance customer servicing skills and achieve visitors’ satisfaction through understanding of cultural difference, spending behaviour and needs of visitors from different source markets
• To fortify positive service mindset and learn how to equip themselves to be quality hosts
• To learn how to achieve “Service from the Heart”, sharpen communication skills with customers so as to strengthen the service delivery |
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Customer Service English for Catering- Intermediate Level |
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Course features:
Contents are specially tailored for frontline staff in the Catering industry focusing on the necessary industry-specific vocabulary and useful phrases for the Catering industry with topics related to the Shanghai Expo and Asian Games as well.
Native English speaker instructor
Interactive teaching approach, role play and group discussions
Course Contents:
Lesson 1 – Welcome & Greeting / Common courtesy phrases / Explaining ways of cooking, ingredients & type of sauce in brief
Lesson 2 – Describing take away / delivery service
Lesson 3 – Describing arrangement for banquet & parties (logistics, menu, charge, etc.) / Pronunciation practice on choice of food / drinks
Lesson 4 – Complaints Handling / Explaining restaurant policies
Date 2, 9, 16 and 30 August 2010 (Monday)
Time 3:00pm - 5:00pm
Venue Room 1101, 11/F, Hong Kong Scout Centre, Scout Path, Austin Road, Tsim Sha Tsui, Kowloon
Tutor Native English speaking tutor of CDTI
Medium English
Fee QTSA Member :$800 each / Non-QTSA Member: $880 each |
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Customer Service English for Retail- Intermediate Level |
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Course features:
Contents are specially tailored for frontline staff in the retail industry focusing on the necessary industry-specific vocabulary and useful phrases for the retail industry with topics related to the Shanghai Expo and Asian Games as well.
Native English speaker tutor
Interactive teaching approach, role play and group discussions
Course Contents:
Lesson 1 – Courtesy phrases for greeting / Introducing features of products in detail
Lesson 2 – Introducing features of products in detail
Lesson 3 – Handling of difficult requests / Describing policies / Telephone Handling
Lesson 4 – Understanding the needs of customers / Giving professional recommendations / Expressions for simple selling techniques / terms for common complaints
Date 2, 9, 16 and 30 August 2010 (Monday)
Time 10:00am - 12:00pm
Venue Room 1101, 11/F, Hong Kong Scout Centre, Scout Path, Austin Road, Tsim Sha Tsui, Kowloon
Tutor Native English speaking tutor of CDTI
Medium English
Fee QTSA Member :$800 each / Non-QTSA Member: $880 each |
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