Dates: 4 March 2010 (Thursday) (Enrolment Deadline: 22 February 2010)
Time: 9:45 am – 5:45pm (Lunch on own)
Venue: Lantau Meeting Room, 10th Floor, Citicorp Centre, 18 Whitfield Road, North Point
Trainer: Mr Danny Pin, Training Consultant of Synergy Training Centre Ltd
Fee: QTSA Member :$400 each / Non-QTSA Member: $550 each
Course Introduction:
“Quality Host Workshop” aims to encourage frontline staff to foster a proper service attitude and mindset through an interactive approach like games, case sharing, discussions and role-plays. The workshop helps practitioners acquire the necessary knowledge and skills to deliver quality services to customers as well as the importance of the quality service. The latest developments of the tourism industry are also covered to enable them to help the enterprise to seize on every business opportunity by getting a good grip on the fast-moving consumer market.
Workshop Contents:
• To understand how tourism industry stimulates the growth of retail and catering industry and how the participants can capitalise on the business opportunity
• To enhance customer servicing skills and achieve visitors’ satisfaction through understanding of cultural difference, spending behaviour and needs of visitors from different source markets
• To fortify positive service mindset and learn how to equip themselves to be quality hosts
• To learn how to achieve “Service from the Heart”, sharpen communication skills with customers so as to strengthen the service delivery
