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Dates: 13 March 2011 (Tuesday) (Enrolment Deadline: 2 March 2012)
Time: 9:45 am – 5:45pm (Lunch on own)
Trainer: Mr Danny Pin, Training Consultant of Synergy Training Centre Ltd
Venue: Lantau Meeting Room, 10th Floor, Citicorp Centre, 18 Whitfield Road, North Point
Fee: QTSA Member :$450 each / Non-QTSA Member: $550
“Quality Host Workshop” aims to encourage frontline staff to foster a proper service attitude and mindset through an interactive approach like games, case sharing, discussions and role-plays. The workshop helps practitioners acquire the necessary knowledge and skills to deliver quality services to customers as well as the importance of the quality service. The latest developments of the tourism industry are also covered to enable them to help the enterprise to seize on every business opportunity by getting a good grip on the fast-moving consumer market. |
