Support of the Be a Good Host Campaign |
BBTS strongly supported the HKTA's Be a Good Host Campaign through the sponsoring of a variety of activities including the Know Hong Kong Competition and the Super Staff Election Campaign.
The Super Staff Election Campaign focused on identifying examples of service excellence in the retail and catering industry. The Election formed one of the trade activities for the Be a Good Host Campaign. Its format required shoppers in eight shopping malls to vote for the staff who they felt offered the best customer service. Although the competition was not restricted to the Association's supporters, member organisations actively participated because not only did it encourage their frontline staff to be courteous and work with a positive attitude, but it also provided good publicity to businesses whose staff were successful in doing so. Interestingly, within the final list of eight winners, seven Super Staff came from BBTS member organisations. Both McDonald's Restaurant (HK) Ltd. (Food & Entertainment category) and Emphasis (Jewellery & Watches category) managed to secure two winners apiece in the final list of eight. Chow Sang Sang Jewellery Co Ltd, Caf?Deco and Shooter's 52 also scooped awards.
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BBTS Governing Council Members, Mr Wilson Kwok, Mr Bill Edward, Mr Simon Sin, and Adviser, Mr Yu Kwok Chun presented
the prizes to the winners
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Staff from McDonald's Restaurant(HK) Ltd, Emphasis, Chow Sang Sang Jewellery Co Ltd, Cafe Deco, Shooter's 52 and Tony Romas won the "Super Staff" competition |
| Besides the Super Staff competition, our Governing Council members also sponsored the prizes for two other competitions, namely the E-Card Design Competition organised by Next Media Interactive Limited and the HKTA, and the Know Hong Kong Competition organised by Ming Pao Daily News and the HKTA. The aim of these competitions was to support the Be a Good Host Campaign by encouraging the public to learn more about Hong Kong's attractions. The prize-giving ceremony for both competition was held at the HKPC Building on 20 September 2000. The sponsoring Governing Council Members participated by presenting the prizes to the winners. |
The Association's 6th Annual General Meeting |
The Association's 6th Annual General Meeting
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| The Association's 6th Annual General Meeting was held on 18 September 2000 at the Holiday Inn Golden Mile Hotel. It included the election of a new Governing Council. The Hon. Mr Henry Tang, JP, spoke on the importance of the tourism services industry to the overall economic development of Hong Kong. Over 60 guests and members participated in the event. |
BBTS website production |
| Committed to increasing its members' profile, the BBTS plans to launch its website, www.bbtshk.com, in the second half of 2001. The site features a dynamic search engine that enables visitors and local consumers to search a directory of BBTS members by name, location or category, and to obtain a full listing of their outlets. The search result also displays a company profile and photographs of member establishments, as well as offering hyperlinks to members' websites. |
BBTS Website production meeting
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| The Special Offer zone in the BBTS website is a free-of-charge channel through which BBTS members promote their products and services. Customers can use the website to access information regarding special offers from our members, and can download discount coupons that can be redeemed when shopping at our members' establishments. This feature will attract traffic to the BBTS website as well as to our members' establishments. |
BBTS promotional materials |
| A set of promotional materials using the slogan 'Join BBTS - Your Key to Success' were produced for the dual purpose of encouraging membership renewal and recruiting new members. These promotional materials include recruitment leaflets and a BBTS folder. A BBTS recruitment video will be ready in the second half of 2001. |
BBTS promotional materials
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Revamp of Trade News |
Revamp of Trade News
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The layout and content of the bimonthly Trade News has been revamped to improve its overall presentation. Full colour headers have been introduced to enhance its liveliness, and to reflect the new energy of the Association. A New Member?column has been added to the Trade News to warmly welcome members who have recently joined the Association. |
New BBTS Decal |
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The new annually replaced BBTS Membership Decal has been produced and sent to all BBTS members. The Membership Decal represents not only association with BBTS, but also contains the pledge of providing excellence in service to customers. The fact that the Decal incorporates the year of membership draws customers' attention to the ongoing efforts of the business to uplift its products, services and ethics of trade.
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New BBTS Decal being displayed at shopfront of member's establishment
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